Find the answers to most common questions. If you don’t see your question listed, let us know so we can add it to our list. Contact Us
General Questions
Absolutely. Please reach out to us. We have many parts available at all times. Contact us at orders@imperial-outdoors.com
No. In fact, your Air Conditioner runs on a 12V(DC) power supply and will run without plugging in your trailer. You don’t even need to turn on your inverter!
Please call 715.483.9955 to speak to someone regarding your Trailer. You will need the last six digits of your VIN#.
We do not sell directly to retail customers. Instead, we work through our network of authorized dealers. To find the one nearest you, visit our dealer locator.
GVWR stands for Gross Vehicle Weight Rating and is the maximum permissible weight of the vehicle or trailer when fully loaded for travel and includes the vehicle empty weight, all fluids, cargo, added equipment, and occupants.
Cartridges are available directly from Laveo https://dry-flush.com/. They also can often be found on Amazon.
Xplore Series X-145
This depends on the tow vehicle. Reference our hitch guide to correct hitch size/drop of the ball mount you will need for your specific vehicle.
The DO45 hitch pin has a 1-1/4" (32mm) Shank, designed to fit standard Class IV and V ball mounts with a 1-¼”-inch diameter hole.
The air compressor fuse is located in the “Safety Hub” fuse block under the bed next to the battery disconnect switch. There is a label on the cover for you to reference to find the air compressor fuse. The fuse type is MIDI mini.
Yes, you can add more batteries, but it is very important that any added battery exactly matches the brand and size of the existing batteries. Mixing brands or size of batteries is highly un-recommended and will void and electronics and battery warranty.
The recommended torque for the wheel lugs is 110ft lbs. It is recommended to check the torque on occasion and especially within 100mile of removing any wheel.
The wheel stud pattern is 6x139.7mm. (6x5.5”) a 19mm thinwall socket is needed to remove the lugs.
Sport Series S-145
Yes, you can add more batteries, but it is very important that any added battery exactly matches the brand and size of the existing batteries. Mixing brands or size of batteries is highly un-recommended and will void and electronics and battery warranty.
This depends of the tow vehicle. Reference our hitch guide to correct hitch size/drop of the ball mount you will need for your specific vehicle.
The DO35 hitch pin has a 1" (25mm) Shank, designed to fit standard Class III and IV ball mounts with a 1-inch diameter hole.
The wheel stud pattern is 6x139.7mm. (6x5.5”) a 19mm thinwall socket is needed to remove the lugs.
The recommended torque for the wheel lugs is 110ft lbs. It is recommended to check the torque on occasion and especially within 100mile of removing any wheel.
Xplore Series X-195
This depends on the tow vehicle. Reference our hitch guide to correct hitch size/drop of the ball mount you will need for your specific vehicle.
The DO45 hitch pin has a 1-1/4" (32mm) Shank, designed to fit standard Class IV and V ball mounts with a 1-¼”-inch diameter hole.
The air compressor fuse is located in the “Safety Hub” fuse block under the bed next to the battery disconnect switch. There is a label on the cover for you to reference to find the air compressor fuse. The fuse type is MIDI mini.
The recommended torque for the wheel lugs is 110ft lbs. It is recommended to check the torque on occasion and especially within 100mile of removing any wheel.
Sport Series S-195
Yes, you can add more batteries, but it is very important that any added battery exactly matches the brand and size of the existing batteries. Mixing brands or size of batteries is highly un-recommended and will void and electronics and battery warranty.
The recommended torque for the wheel lugs is 110ft lbs. It is recommended to check the torque on occasion and especially within 100mile of removing any wheel.
The wheel stud pattern is 6x139.7mm. (6x5.5”) a 19mm thinwall socket is needed to remove the lugs.
This depends of the tow vehicle. Reference our hitch guide to correct hitch size/drop of the ball mount you will need for your specific vehicle.
The DO35 hitch pin has a 1" (25mm) Shank, designed to fit standard Class III and IV ball mounts with a 1-inch diameter hole.
Outback Series OB-120
Yes, so long as they are not too big. The maximum size tire that will fit is 33”.
This depends of the tow vehicle. Reference our hitch guide to correct hitch size/drop of the ball mount you will need for your specific vehicle.
The DO35 hitch pin has a 1" (25mm) Shank, designed to fit standard Class III and IV ball mounts with a 1-inch diameter hole.
The recommended torque for the wheel lugs is 110ft lbs. It is recommended to check the torque on occasion and especially within 100mile of removing any wheel.
This is primarily intended for a receiver hitch style bike carrier. It has a rating of 300 lbs.
Warranty & Service Work
Imperial will work with a mobile tech, but there are a few things to consider before choosing this option. First, Imperial does not cover any service call fees—only parts & labor that must be pre-approved by Imperial. Some mobile techs will expect payment from you at the time of service, to which Imperial would reimburse you for approved out-of-pocket repair payment. Have the estimate approved by contacting us at service@imperial-outdoors.com or by calling 715.483.9955 before any work is performed. Imperial does not advertise, recommend, or endorse any mobile repair tech services.
No, you don't have to. We do prefer all warranty work is performed by one of our authorized dealers, however we understand this may be inconvenient or not practical especially while traveling. Please contact Imperial Outdoors if you are needing warranty work serviced by a non-authorized dealer for authorization.
Absolutely, many Imperial Owners prefer to service their own trailers. Imperial is happy to assist with any technical questions, provide guidance and parts if needed. Labor is only covered with an authorized dealership. Contact us for any assistance needed.
Imperial Outdoors does not reimburse or cover the fee for diagnosing warranty claims.
All new vehicle warranties are only valid to the original purchaser and are not transferable, however, if you have any issue that you believe to be a manufacture or material defect please contact us for further information.
Need More Help?
If you don’t see your question listed here or cannot find your answer in the manuals & docs page then please contact us, we are happy to help!
